Privacy Policy

We handle the important personal information entrusted to us to provide services that satisfy our customers with the utmost care, in compliance with laws concerning personal information.
The following outlines our company's policy regarding the handling of personal information.

Handling of Personal Information

1. 【Compliance with Laws and Regulations】

When handling customers' personal information, our company complies with the Act on the Protection of Personal Information, other relevant laws and regulations concerning personal information protection, guidelines from relevant government agencies, and this Privacy Policy.

2. 【Acquisition and Use of Personal Information】

Our company strives to acquire personal information after clearly stating the purpose of use, contact information, and other necessary information, and obtaining consent.
We will handle customers' personal information in connection with the business activities listed below and for the purposes of use listed below, only to the extent necessary to achieve those purposes, and will not handle it beyond that scope.

1. Business Activities

• Research and development, manufacturing, sales, import and export of various health foods and food products.

• Research and development, manufacturing, sales, import and export of supplements and nutritional補助食品.

• Research and development, manufacturing, sales, import and export of pharmaceuticals, quasi-drugs, medical devices, and sanitary products.

• All operations incidental or related to the preceding items.

2. Purposes of Use for Personal Information Held by Our Company are as Follows:

• Reservation procedures and payment procedures for our services.

• Responding to requests for materials, inquiries, or requests to our company.

• Providing information when there are changes to our services.

• Providing information about our services, events, etc.

• Statistics and analysis conducted in a manner that does not identify individuals.

• Proposals and provision of services and support incidental or related to items 1-5 above.

3. 【Use within the Scope of Purpose of Use】

Our company will handle personal information within the scope of the purposes of use stated in the preceding section.

4. 【Security Management Measures】

Our company strives to keep the personal information entrusted to us accurate and up-to-date within the scope of the purpose of use, and will take necessary and appropriate security management measures to protect it from unauthorized access, alteration, leakage, etc.

5. 【Supervision of Employees and Contractors】

Regarding the handling of personal information entrusted to us by customers, our company will appropriately supervise its employees.
Furthermore, we may entrust customers' personal information to third parties within the scope of the purpose of use. Our company will select contractors after confirming that they handle personal information appropriately, and will exercise necessary and appropriate supervision through contracts, etc.

6. 【Provision to Third Parties】

Except in the following cases, our company will not disclose or provide customers' personal information to third parties:

• When we have the consent of the individual (※Providing information to designated medical institutions falls under cases where the individual's consent is obtained).

• When requested by public institutions such as courts or police based on laws and regulations.

• When necessary for the protection of the life, body, or property of the customer or a third party, and it is difficult to obtain the customer's consent.

7. 【Requests for Disclosure, etc.】

When responding to customer requests for notification of the purpose of use of personal information, disclosure, correction, addition, or deletion of personal information, or suspension of use or provision to third parties of personal information (hereinafter referred to as "Requests for Disclosure, etc."), our company will do so according to the following procedures.
Please note that we cannot accept Requests for Disclosure, etc., if we cannot confirm the identity of the individual, if there are deficiencies in the prescribed request forms or other documents, etc. Therefore, we ask for your full understanding of the following procedures and your cooperation in providing the information necessary to identify the retained personal information subject to disclosure (from the perspective of ensuring the accuracy and up-to-dateness of personal information, please promptly notify us if there are any changes to your submitted information).
Also, please be aware that there may be cases where we cannot comply with Requests for Disclosure, etc., due to the provisions of laws and regulations.

[Request Destination]
Saisei Pharma Co., Ltd.
3-34-8 Okubocho, Moriguchi City, Osaka Prefecture
※Please call us in advance.

[Documents to be Submitted, etc.]

• Notification: Please fill in the necessary items on our prescribed "Retained Personal Information Disclosure Request Form" and prepare the identity verification documents, etc., listed below.

• Disclosure: Please fill in the necessary items on our prescribed "Retained Personal Information Disclosure Request Form" and prepare the identity verification documents, etc., listed below.

• Correction, Addition, Deletion: Please fill in the necessary items on our prescribed "Retained Personal Information Correction, etc., Request Form" and prepare the identity verification documents, etc., listed below.

• Suspension of Use, Erasure, Suspension of Provision to Third Parties: Please fill in the necessary items on the "Suspension of Use, Erasure, Suspension of Provision to Third Parties Form" and prepare the identity verification documents, etc., listed below.

[Fees]

• Notification: Free

• Disclosure: Free

• Correction, Addition, Deletion: Free

• Suspension of Use, Erasure, Suspension of Provision to Third Parties: Free

[Method and Timing of Response, etc.]

• Notification: We will provide you with our company's "Notice of Purpose of Use" form.

• Disclosure: In principle, we will mail a written response to the applicant via restricted delivery mail within 10 business days from the receipt of the request.

• Correction, Addition, Deletion: And in principle, within 10 business days.

• Suspension of Use, Erasure, Suspension of Provision to Third Parties: We will respond orally or in writing within a reasonable period.

[Identity Verification Method (including confirmation of agent's authority)]

• For identity verification, please bring one of the following documents (must be within the expiration date or currently valid):

  • Driver's license

  • Passport

  • Various health insurance cards

  • Alien registration certificate

• If the person making the Request for Disclosure, etc., is a legal representative of a minor or an adult ward, or an agent委任された by the individual to make the request, please bring the documents listed above (for both the individual and the agent) in addition to the following documents:

  • [In the case of a legal representative] One document confirming legal representation (e.g., a copy of the family register; for a person with parental authority, a health insurance card showing dependents is also acceptable).

[Important Notes]
[Cases Where Disclosure May Be Refused]
In the following cases, we will refuse disclosure based on the provisions of laws and regulations. If we decide to refuse disclosure, we will contact you and explain the reason. A prescribed fee will also be charged for refusing disclosure.

• When the subject of the Request for Disclosure, etc., does not fall under "Retained Personal Data."

• When it is difficult to specifically identify the "Retained Personal Data" subject to the Request for Disclosure, etc., or it is judged that it cannot be easily searched.

• When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party.

• When there is a risk of significantly hindering the proper execution of our business.

• When it would violate other laws or regulations.

[Cases Where Correction, Addition, or Deletion May Be Refused]
In the following cases, we will refuse correction, addition, or deletion. If we decide to refuse correction, addition, or deletion, we will contact you and explain the reason.

• When the content of the request for correction, etc., is not factual, or its truthfulness cannot be confirmed.

• When the content of the request for correction, etc., is information that our company has evaluated or added.

• When the content of the request for correction, etc., is considered to have low necessity for response in light of the achievement of the purpose of use.

[Cases Where Suspension of Use, Erasure, or Suspension of Provision to Third Parties May Be Refused]
In the following cases, we will refuse suspension of use, erasure, or suspension of provision to third parties. If we decide to refuse suspension of use, erasure, or suspension of provision to third parties, we will contact you and explain the reason.

• When the content of the request for suspension of use, etc., is not factual, or its truthfulness cannot be confirmed.

8. 【Contact Information】

Our company will promptly and appropriately address opinions, questions, and other inquiries from customers regarding the personal information we handle.

[Contact for Inquiries Regarding Personal Information]
Saisei Pharma Co., Ltd.
3-34-8 Okubocho, Moriguchi City, Osaka Prefecture
※You can also contact us via the inquiry form.

9. 【Continuous Improvement】

To appropriately handle customers' personal information, our company will strive for continuous strengthening and improvement of the handling of personal information within the company through the development of internal regulations, employee education, and the implementation of appropriate internal audits.
Furthermore, in response to changes in laws and regulations, etc., we will review this policy as necessary and strive for its improvement. If this policy is revised, we will announce it by posting it on our company's website, so please check it regularly.