Refund policy

■ Returns & Exchanges

At our store, we handle returns and exchanges for defective products or those due to customer convenience under the following conditions.

＜Conditions for Returns/Exchanges＞

• If you contact us within 7 days of product arrival.

• The product must be unused and unopened.

• If the product was defective.

• If you received a product different from your order.
  ※ Please note that we may not be able to accept returns or exchanges if the above conditions are not met.

■ Return/Exchange Procedure

• Within 7 days of product arrival, please contact us via the inquiry form.

• Please follow our instructions to complete the return or exchange process.

• We cannot accept returns that do not follow our specified procedure, so please ensure you contact us in advance.

■ Refunds

• If the product is defective and we do not have a replacement in stock, we will issue a refund.

• The refund will be processed back to the credit card used at the time of purchase.

• Depending on your credit card company's closing date and refund processing times, it may take some time for the refund to be reflected.

■ Return Shipping Costs

• For defective products or incorrect shipments: We will cover the return shipping costs.

• For returns or exchanges due to customer convenience: The customer is responsible for the return shipping costs.

■ Cancellations

• Cancellations are possible before the product has been processed for shipment.

• Please understand that cancellations cannot be accepted after the product has been shipped.

■ Important Notes
We cannot accept returns, exchanges, or refunds in the following cases:

• Products for which 8 days or more have passed since arrival.

• Products that have been damaged or soiled by the customer.

• Used or opened products.

• Products purchased from a retailer other than the Saisei Pharma Co., Ltd. online store.

If you have any questions or concerns, please feel free to contact us via the inquiry form.